![]() Provision for the account owner to delete him/herself from the HappyFox Chat account and transfer the account ownership to other agent/admin.Īn account owner can delete himself and transfer the account ownership to other available agent/admin under their account.įirst the admin needs to click on his/her agent tile under Agents tab of their HappyFox Chat account.Īfter choosing the agent tile, 'Delete' option needs to be clicked. This can be done under Agents tab of your HappyFox Chat account.Ĭlick on the desired agent tile who needs to be removed, and select 'Delete' option on the right pane below the agent image. The chat messages in the chat transcript will remain the same without being disturbed and only the visitor details will be deleted. Visitor details includes Name, Email address, IP address, OS, Device info and other information associated with the visitor that is shown in the left pane. On choosing that, they will be prompted with a confirmation message to forget visitor details and on choosing 'Yes', the visitor details of that particular visitor will be deleted/cleared from all their transcripts. They can go to History tab and choose the desired Chat transcript tile and on the right pane, they can choose 'Forget Visitor details'. Forget/Delete the stored visitor details from the application.Īdmin can choose to forget the visitor details in the chat transcript that is stored under the History section of their HappyFox Chat account. That will give the provision to edit the visitor detail fields and after editing the visitor details and clicking ' Save' button, the visitor details will be updated in the desired chat transcript.ģ. They can go to History tab and choose the desired Chat transcript tile and on the right pane, they can choose ' Edit visitor details'. Editing the visitor details from the stored chat transcriptsĪdmin can edit the visitor details in the chat transcript that is stored under the History section of their HappyFox Chat account. ![]() ![]() That will delete the chat transcript which can't be retrieved back again.Ģ. They can go to History tab and choose the desired Chat transcript tile and on the right pane, they can choose ' Delete Conversation'. Admin can delete the chat transcript under History section of their HappyFox Chat account.
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