![]() What led me to this moment? Copy and pasting a few words more than what’s acceptable? Clicking a Facebook link for academic help? We’ve all had those moments of desperation when we just don’t know what to do or where to begin when we delve deeper and question ourselves. Members, do check out our seven-step guide on how to deal with complaints made by parents on social networking sites.By Emma Surman, QUT Student Guild Academic Advocacy We also have a detailed complaints procedure model policy and a whistleblowing model policy to help ensure that all staff (as well as pupils and parents) understand how to raise concerns (Optimus members only).Īnd, of course, with the growing interest in social media, complaints are often made publicly. It will give them time to think and encourage them to talk. Awkward silences are very common and not necessarily a bad thing. Echo what has been said and use it as the kernel of your next question. Dig down to deeper issues and try and build a shared value. Such conversations can get highly emotional. If you are a member of Optimus Education you can check out our advice from consultant Edward Gildea which includes: If the complaint is unfounded, be aware that the complainant can appeal against the decision and the issue will not be finalised until the appeal has been concluded.ĭealing with such situations will invariably involve difficult conversations with your colleagues. Time is a great healer and you will get your momentum back.īe aware of appeals. You will overcome it, take it in your stride, learn from it and develop strategies so that it can’t happen again. As difficult as this may seem, try not to let it interfere with your day-to-day duties. If the complaint is upheld, stay positive. Any meetings should be minuted and you are entitled to receive a copy of the minutes, which you can check and either approve or recommend amendments.ĭon’t despair. If the complaint does proceed to the formal stage you should be given the opportunity to explain your version of events, include witnesses and any material evidence. Take note of the date, time and place and inform the investigator as soon as possible.Įxplain. There is the possibility that this person may start to intimidate you and make comments while walking past you in the corridors. Initial feelings will more than likely be that you will want to but do not take this action. It may be the case that you could request an informal meeting to talk this through with the complainant with the intention of giving an apology.ĭo not confront. Is there the slightest chance that the complainant could be right? If so, talk to your union to decide what to do next. If you are not a member of a union then a colleague may be able to accompany you instead. ![]() Usually, you will be asked whether you would like to bring someone with you for moral support. Remember that there is no legal right to be accompanied. They will advise you of the process and what to expect, and ask whether you would like them to accompany you to any meetings. If this information has not been provided, then make sure to ask for it.Ĭontact your union. The letter may have been edited as you are only entitled to see the parts that relate to you. The investigator should give you full details of the complaint made against you and, if this had been made by letter, a copy of this too. Under no circumstances be tempted to resign. Don’t react or even try to make any sense of it until you have been told exactly what it is about. News that someone has made a complaint will come as a shock. Here are some essential tips to help you:ĭon’t have a knee-jerk reaction. Thankfully, we have a range of expert advice to help you work through the process calmly and professionally. ![]() However, sometimes something seemingly trivial can turn into a full-blown grievance. If you’re lucky, an informal meeting between the parties concerned will end the matter. It can be stressful, even soul-destroying. Your integrity and professional status are under pressure. It is what we all dread: finding out that someone has made a complaint about you.
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